Privacy Policy

Your privacy is important to us. Learn how we protect and handle your personal information

Kscale Robotics AB ("Kscale Robotics," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website located at kscalerobotics.com (the "Website") or use our robotics automation services (the "Services").

By accessing or using our Website or Services, you consent to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our Website or use our Services.

We collect information to provide better services to all our users. The types of information we collect include:

Personal Information

• Name and contact information (email address, phone number, physical address)
• Company information (company name, job title, business address)
• Account credentials (username, password)
• Payment information (billing address, payment method details)
• Communications with us (inquiries, feedback, customer support requests)

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on pages, links clicked)
• Location data (general geographic location based on IP address)
• Robot operational data (performance metrics, diagnostic information from our robotic systems)

We use the information we collect for the following purposes:

• Providing and maintaining our Services, including robotic system deployment and support
• Processing transactions and sending related information including purchase confirmations and invoices
• Responding to your comments, questions, and providing customer service
• Improving, personalizing, and expanding our Website and Services based on user feedback and behavior
• Communicating with you about products, services, offers, promotions, and events
• Monitoring and analyzing trends, usage, and activities in connection with our Services
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities
• Complying with legal obligations and enforcing our terms and policies

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who assist us in operating our Website, conducting our business, or providing Services to you. These parties are obligated to maintain the confidentiality of your information.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you before your personal information becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information when required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data using industry-standard SSL/TLS protocols
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal information
• Secure data storage with regular backups
• Employee training on data protection and privacy

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

If you are located in the European Economic Area (EEA) or United Kingdom (UK), you have certain data protection rights under the General Data Protection Regulation (GDPR) and UK GDPR:

• Right to Access: You have the right to request copies of your personal information
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data under certain conditions
• Right to Restrict Processing: You can request restriction of processing your data
• Right to Data Portability: You can request transfer of your data to another organization
• Right to Object: You can object to processing of your personal data under certain circumstances
• Rights Related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing

To exercise any of these rights, please contact us using the information provided in the Contact Information section below. We will respond to your request within one month.

We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of Cookies We Use

• Essential Cookies: Required for the operation of our Website
• Analytical/Performance Cookies: Help us understand how visitors interact with our Website
• Functionality Cookies: Enable enhanced functionality and personalization
• Targeting Cookies: Used to deliver relevant advertisements

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Website or Services after any modifications to this Privacy Policy will constitute your acceptance of such modifications.

If you have any questions about this Privacy Policy or our data practices, please contact us: